Pricing, payments & billing

All prices are in United States dollars (USD). We do not display or charge in any other currency. If your card is issued outside the United States your bank will convert the amount and may add its own fee, which we neither set nor receive.

Prices on this page are the current published prices and may change. The price you see at checkout is the price you pay — a change never applies to something you have already booked.

Coaching is not therapy, and matchmaking does not guarantee an outcome. What each service is, and is not, is set out in section 4 of the Terms of Service. Please read it before buying rather than after.

Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card number is sent from your browser or phone directly to Stripe over an encrypted connection.

Every page on this site is served over HTTPS, and the booking pages will not load any other way. If you ever reach something calling itself Aligned Hearts over a plain, unencrypted connection, it is not us.

We do not take card details by email, by text message or over the phone, and nobody working here will ever ask you for them that way.

Visa, Mastercard, American Express and Discover, as credit or debit cards. Apple Pay, Google Pay and Link where your device or browser offers them at checkout.

We do not accept cash, cheques, bank transfers, cryptocurrency, gift cards, or payment through any third party. A request to pay Aligned Hearts by any of those methods is fraudulent, whoever appears to be asking.

In-app purchases, if we ever offer them, would be processed by Apple or Google under their own terms, and refunds for those are handled by the store rather than by us.

Charges appear on your card statement as ALIGNED HEARTS, sometimes followed by a short reference to the booking.

We tell you this because an unrecognised line on a statement is the most common reason anybody disputes a charge they actually made. If a line looks wrong to you, email us before you call your bank — section 9 explains why that is faster for you, not merely easier for us.

Sessions, tickets and matchmaking retainers are one-off charges for a specific thing. The app is free and has nothing to purchase inside it.

If that ever changes, a recurring charge would arrive with all of the following, because automatic-renewal law requires it and because it is the only decent way to sell one:

• The price, the billing interval and the renewal date stated clearly before you pay, next to the button, not in a linked document
• Affirmative consent — a box you tick, never one already ticked
• A confirmation email carrying the same terms, kept in your account
• Cancellation at least as easy as signing up, from inside the app, in the same number of taps, with no retention call and no form
• Advance notice by email before any renewal at a different price

We would also email every existing member before introducing one. Nobody would wake up subscribed.

Prices are shown exclusive of any applicable sales tax. Where we are required to collect it, tax is calculated and shown at checkout before you pay. You are responsible for any tax applicable to you that we are not required to collect.

We run few of these, and the ones we run are plain.

• Any promotional price, discount code or complimentary session states what it covers, what it costs afterwards, and when it ends, on the page where you accept it.
• A discount applies to the purchase it is used on and does not carry forward unless the offer says so.
• No promotion converts into a recurring charge, because there are no recurring charges. There is no free trial that starts billing you.
• Codes are not transferable, cannot be combined unless stated, and have no cash value.
• We may end a promotion at any time, which never affects a purchase already made under it.

If a promotion anywhere is unclear about what happens when it ends, treat that as our mistake and email us — we will honour the reading that favours you.

The full rules are on one page: Cancellations & Refunds. They are summarised here only so that you know they exist before you pay.

• Matchmaking — cancel in full within three business days of signing, no reason required, money back within ten days. We give this right to every client in every state.
• Coaching — reschedule or cancel free up to 24 hours before.
• Tickets — refundable in full up to 48 hours before, transferable after that.
• If we cancel — refunded in full, automatically, without you asking.

Refunds go back to the original payment method through Stripe, and most arrive within five to ten business days depending on your bank. We email you when one is issued.

Email hello@alignedhearts.singles first. Not because we want a chance to talk you out of it, but because we can refund a charge in a day, whereas a bank dispute takes weeks, holds the money while it runs, and hands us a form to fill in instead of a problem to fix.

Tell us the amount, the date and the last four digits. We will find it and tell you what it was. If we charged you for something you did not buy, or charged you twice, we refund it in full without an argument, and we do not ask you to prove it first.

You keep every right you have with your card issuer, and nothing on this page asks you to give one up. If you do open a dispute, we respond with the booking record, the receipt and the policy that applied. Where we were wrong, we say so.

Aligned Hearts is an introductions, matchmaking and coaching practice operating from Atlanta, Georgia, United States.

Email — hello@alignedhearts.singles, which reaches a person rather than a queue.
Post — 1180 Peachtree St NE, Suite 400, Atlanta, GA 30309.
Hours — Monday to Thursday 10am to 7pm, Friday 10am to 4pm, Eastern time. Weekends are events only.

You can also use the form on the Contact page, which reaches the same person with your booking details already attached. Billing questions are answered by the same person who would process the refund.

We accept payment from customers in the United States. Section 10 of the Acceptable Use Policy sets out where this service is not offered at all, which includes jurisdictions where dating and matchmaking services are restricted or prohibited.

We do not sell goods, so there is nothing to ship, nothing to return, and no export licence involved.

Posted here with a new effective date. A change in pricing never applies retroactively to something already booked. This page forms part of the Terms of Service.