Cancellations & Refunds

What this means in practice. Sign on Monday, and you have until midnight Thursday to change your mind and get everything back. No reason required, no conversation, no attempt to talk you out of it.

How to use it. Email hello@alignedhearts.singles saying you are cancelling. Include your name and the date you signed. Any wording that makes your intention clear is valid — it does not have to be a form.

When you get the money. Within ten days of our receiving your notice, to the original payment method.

Where this applies. California, Illinois, Texas, New York, Ohio and other states require this for dating service contracts. Aligned Hearts gives it to every client in every state. The same statement appears in at least 10-point boldface directly above the signature line on every engagement letter, so you will see it before you sign rather than after.

After the cancellation window, matchmaking is governed by the engagement letter you signed, which sets out the fee, the term, what happens if you pause, and the circumstances in which any portion is refundable. You get a copy before you sign and another after.

Pausing. If you meet someone and want to stop, tell Samuel and he pauses everything. If it ends within your six-month term, you resume where you left off at no extra charge. Time paused does not consume your term.

If it is not working. Say so, and say it at month two rather than month five. The response is a conversation and a change of approach. Samuel would rather restructure an engagement than have a client quietly serve out a term they have given up on.

Reschedule or cancel free up to 24 hours before. One click in the confirmation email, no explanation needed.

Inside 24 hours, the session is charged. The slot cannot be refilled at that notice. This is not a penalty designed to catch you out; it is the actual constraint of a one-person practice.

If you do not show, the session is charged.

If you need to move it repeatedly, that is fine — email and we will sort it. Nobody is counting.

Refundable in full up to 48 hours before the night. Cancel in the app or by email.

Inside 48 hours, tickets are not refundable but are transferable to another person. Email us the name and we will handle the transfer.

Why the cut-off. Nights are capped at around thirty people and the guest list is balanced deliberately. A late cancellation is a seat that stays empty, and we are paying for the room either way.

If you are unwell, tell us. Please do not come to a small indoor event sick. Email us and we will move you to the next night rather than taking your money for a night you cannot attend.

The app is free and there is nothing inside it to purchase, so there is nothing to refund.

If we ever introduce paid features, purchases made through the App Store or Google Play are processed by Apple or Google under their terms, and refund requests for those go to the store rather than to us. We would tell you that clearly before you paid.

An event we cancel is refunded in full, automatically, to the original payment method, without you asking. You will have the email before you have to wonder.

A session Samuel cancels is rescheduled at your convenience or refunded in full, your choice.

If we end your membership without cause, the unused portion of anything you have paid is refunded.

If we end your membership for a breach of the Terms or Safety Standards — harassment, fraud, misrepresentation, anything involving a minor — no refund is given.

To the original payment method, through Stripe. Most arrive in five to ten business days depending on your bank. We will email you when it is issued.

Email hello@alignedhearts.singles and a person will look at it. If something has gone wrong on our side we will fix it rather than pointing at a policy.

If we cannot reach agreement, section 16 of the Terms of Service sets out the dispute process, including your right to opt out of arbitration within 30 days.